Return Policy for GearHeadShop.ae
We want you to have a positive
shopping experience at GearHeadShop.ae. This Return Policy explains our
guidelines and procedures for returns and exchanges. Please read the following
information carefully. By making a purchase on our website, you agree to adhere
to this policy.
Return Policy Overview:
a. We accept returns and exchanges for defective products only.
b. Defective products refer to items with manufacturing defects or functional issues.
Defective Products:
a. If you receive a defective product, please contact our customer support team
immediately at support@gearheadshop.ae.
b. To qualify for a return or exchange due to a defective product, you must
notify us within 15 days of receiving the item.
c. We may require you to provide photographs or other evidence of the defect to facilitate the
return process.
Return Process:
a. To initiate a return or exchange for a defective product, please contact our customer
support team at support@gearheadshop.ae.
b. Our team will guide you through the return process and provide instructions
for returning the item.
Eligibility and Condition:
a. Returned items must be in their original condition, including packaging, and
must not show signs of misuse or intentional damage.
b. We reserve the right to
refuse returns or exchanges if the item does not meet the eligibility criteria.
Refunds and Exchanges:
a. Upon receiving the returned item, we will inspect it to confirm the defect.
b. If the return is approved, we will provide a refund to your original payment
method (The standard timeframe for refunds is 15 to 30 working days) or offer an exchange for a replacement item, subject to availability.
Contact Us:
a. If you have any
questions or concerns regarding our Return Policy, please contact our customer
support team at support@gearheadshop.ae.
Thank you for shopping at
GearHeadShop.ae. We appreciate your understanding and cooperation with our
Return Policy.
